Privacy policy

YourCoach BV is responsible for the processing of personal data, as indicated in this privacy policy.

Contact details:

YourCoach BV
Begijnhoflaan 75
9000 Gent

Address registered office:

YourCoach BV
Begijnhoflaan 75
9000 Gent

Telephone: 09/335 62 04
E-mail: info@yourcoach.be

Company registration number (CRN): BE 0808 322 774

Tom Hallez is the Data Protection Functionary of Yourcoach BV and can be reached by telephone (09 335 62 04) or by mail (info@yourcoach.be).

Personal data we process

Yourcoach BV processes your personal data because you make use of our services and/or because you provide us the data yourself. Below you can find an overview of the personal data we process.

  • First- and lastname
  • Address
  • Telephone number
  • E-mail address
  • Other personal data you provide actively, for example by creating a profile on this website, in correspondence or by phone.

Special and/or sensitive personal data that we process

Our website and/or service does not have the intention of collecting data of website visitors who are younger than 16 years, unless they have permission of their parents or their guardian. We can’t check if a visitor is older than 16 years. Therefore we suggest parents to be involved in the online activities of their children, to prevent that data of children will be collected without parental permission. If you are convinced we have collected data of a minor, you can contact us by mail (info@yourcoach.be) and we will delete the information.

To which purpose and based on what do we process personal data?

Yourcoach BV processes your personal data for the following purposes:

  • Handling your payment
  • Sending our newsletter and/or advertising brochure
  • To call or e-mail you (on request) about our services
  • To inform you about changes to our services and products
  • To give you the possibility to make an account
  • To deliver products and services
  • Yourcoach BV also processes personal data that we are legally required to collect, for example data we need for our tax return.

Automated decision-making

Yourcoach BV doesn’t take decisions based on automated processing, which can have (significant) consequences for persons. Automated processing means the decisions who are made by computer programs or systems, without involving a collaborator (for example a collaborator of Yourcoach BV).

How long do we preserve personal data?

Yourcoach BV doesn’t preserve your personal data longer than needed to realise the goals that your data is collected for.

Sharing of personal data with third parties

Yourcoach BV provides only data to third parties if this is needed for the implementation of our agreement with you, like an audit or to fulfil a legal obligation.

Cookies, or similar techniques we use

Yourcoach BV uses functional, analytic and tracking cookies. A cookie is a little text file that is saved at the moment of your first visit to this website. It is saved in the browser of your computer, tablet or smartphone. Yourcoach BV uses cookies with only a technical functionality. It is needed to let the website work properly and to remember your preference settings. Those cookies also are used to optimise the website. Beside that, we also place cookies to track your surfing behavior, so we can offer tailored content and advertisements. You can sign out for cookies by setting up your internet browser so it doesn’t save cookies. You can also delete all information that has been saved before via the settings of your browser.

There are also third party cookies on this website. These are for example advertisers and/or social media companies. Below an overview:

Analytics: Google Analytics, Google Tag Manager, Hotjar (heatmaps), Visual Website Optimizer (A/B-testing)
Ads: Facebook pixel (retargeting), Google Ads pixel (retargeting), Bing
Social media: FB social plugins (like, share, send), Google+, LinkedIn, Twitter, YouTube (social sharing)

Consult, adjust or delete data

You have the right to consult, adjust or delete your personal data. You also have the right to recall your eventual permission given for your personal data, or you can object against the processing of your personal data by Yourcoach. You also have the data portability right. That means you can file a request to send the personal data we have of you, to you or to an organisation you named. You can send a request for inspection to info@yourcoach.be about correction, removal, data transfer of your personal data or objection of the processing of your personal data. To be sure the request of inspection has been done by you, we ask to send a copy of your identity card with the request. We respond as soon as possible, but it can take up to four weeks, to your request. Yourcoach BV wants to point out that you have the possibility to lodge a complaint to the Data Protection Authority (Drukpersstraat 35, 1000 Brussel, commission@privacycommission.be).

How we secure personal data

Yourcoach BV takes protection of your data seriously and takes appropriate measures to counteract misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you suspect your data is is not secured well enough, or there are signs of misuse, contact us via info@yourcoach.be.