Privacy policy

YourCoach BVBA ('YourCoach') is dedicated to making your online experience as interesting and enjoyable as possible. We truly appreciate your presence on our site and at all times understand that you are our guest and should be treated accordingly. To ensure this, we have listed the components of our Privacy Policy below.

Use of Personal Information

Any information you submit through YourCoach's web site will be held in the strictest confidence. In no way will your personal information ever be used without your consent. To ensure this, all forms on our web sites that send information to a database that may be used in the future, e.g. mailing lists, registration, etc., have check boxes where you specify whether or not you would like to receive information from us in the future. Forms used just to send email, post messages, etc., do not include the option, but will never be used to send information. Be assured that we do not sell our name and address lists. If you choose to receive information from us, each message will also include instructions on how to "unsubscribe" from future mailings should you wish to cancel.

Ways in which we collect personal information

YourCoach does not collect information that personally identifies individuals except when individuals provide such specific information on a voluntary basis. There may be occasions where specific personal information is requested before an individual can enter certain sections of YourCoach's site or for participation in a certain program. For example, registration may be required to participate in an online forum or contest. This kind of registration helps us to ensure that content standards are rigorously upheld or that contact can be made with prize winners. In all such cases, YourCoach will collect only information that is voluntarily provided by the user and undertakes that such information will be kept strictly confidential. Any such individual information provided to YourCoach will not be sold or made available to a third party. YourCoach does reserve the right, however, to perform statistical analyses from the information you provide so as to improve our products or to gather marketing information. Only aggregated data from these analyses, not individual data, will be used for this purpose.

Collecting anonymous aggregated data

The only information we automatically collect is that related to the use of our web site. This information is anonymous and is gathered through our servers' log files. These log files record generic information, such as the number of visits our web site receives, the types of browsers used and the number of files downloaded, but never personal information. This log file information allows us to create better content aimed at our viewer's preferences.

Use of Data Collection

All products and all studies, reports, analyses and other data, information or materials created in whole or part using data shall be and remain the sole property of YourCoach. None of the data will be returned to you. As its proprietary information, YourCoach intends to keep the data confidential. YourCoach will have no liability to you or any other party for failure to keep the data confidential or to otherwise handle or treat the date in any manner.

Use of Cookies

Some of our pages use a feature of your browser called a "cookie." Cookies, by themselves, are not able to extract any personal information from you. This cookie automatically identifies your computer - but not you - to our servers when you visit our site. Unless you specifically tell us, YourCoach will never know who you are, even though we may assign your computer a cookie. Also, YourCoach's web sites can only read cookies created by YourCoach's web sites.

Cookies allow us to personalize our site for you and to provide you with information that fits your needs and desires. For instance, once you register your product online, a cookie is written to your computer so that you will not need to type information in the future to obtain support.

The right to consulting, changing and deleting personal data

The Belgian 'Wet Verwerking Persoonsgegevens'-law of 08/12/1992 gives the user the right to consult and, if needed, correct his or her personal data. This requires a proof of identity (copy of ID) and a written, dated and signed request to YourCoach BVBA, Begijnhoflaan 75, 9000 Gent; you can also mail privacy@yourcoach.be or fill in the contact form on the website. If needed you can correct the data that is incorrect, incomplete or impertinent.

Questions or remarks

YourCoach realises how important your privacy is to you. If you have any questions or remarks about our privacy policy, we'd be glad to hear it. You can always contact us on privacy@yourcoach.be. Because technologies on the internet changes at a high tempo, YourCoach claims its right to change its privacy policy when deemed necessary. More information can be found in our legal disclaimer.

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